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Exceeding expectations, together

Digital MSK Wellbeing Platform

The challenge

The outbreak of coronavirus resulted in mass redeployment of NHS staff and resources away from non-emergency care, such as elective orthopaedic surgery. This placed a pause on 4.42 million patients care plans, including the 1.1m Musculoskeletal (MSK) patients waiting for joint-replacement or spinal-surgery, unable to walk, work, live independently or suffering significant pain.

In January 2020, 22 per cent of patients were waiting longer than the Governments maximum 18-Week Referral-to-Treatment targets and now because of pandemic impact, wait-times will soar further. According to Royal College of Surgeons statement in the Health Service Journal on 14.04.20 ‘Mountain wait-lists will take up to 5-years to catch-up’.

Healthshare therefore decided to design, build and offer a ‘digital safety-net’ that cares for the physical health of individuals on waiting lists for NHS MSK treatment.

What we did

We decided to design, build and offer a ‘digital safety-net’ that cares for the physical health of individuals on waiting lists for NHS MSK treatment.

We rapidly developed and rolled-out an online Digital MSK Wellbeing Platform that could reach-out and support patients in their own home whilst they wait for surgery. Our principal aim was to ensure NHS patients do not feel forgotten, lose hope, deteriorate or develop avoidable co-morbidities while they wait for a procedure. Additionally, the programmes within the Digital Wellbeing Platform will ensure patient’s pre-operative health and holistic wellbeing is maximised, so they can achieve the best clinical outcome from their MSK procedure when they eventually get it.

The results

This project achieved fantastic results. 83% of patients said they were likely or very likely to recommend the Wellbeing Platform to family or friends awaiting surgery, 83% of patients found it easy or very easy to use the Wellbeing Platform and 92% of patients found the Wellbeing Platform helpful whilst awaiting their surgery.

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What our patients say

“Had an evening MRI scan and was very nervous about being in such an enclosed space, however the man and lady doing the scan were very reassuring, polite and friendly putting me at ease about my first MRI scan and would definitely recommend for any future scans here."
Denise Buttery, Norwich Clinic
“This is what private healthcare is all about. Excellent service, very customer focused. Saw Dr Peev for PRP injection for chronic knee pain. Took about 3 weeks after the last injection and then it was like a light switch flicked. I would say a 70% improvement in pain and inflammation. Back to dunk training! 🏀”
Scott Doyle, West London Clinic
“I had a gastroscopy in The Riverside Clinic today. Everyone who had it, knows, it’s kind of unpleasant experience… however, thanks to Dr Dimitrios and his amazing team I felt I’m in good hands! I got an appointment at the clinic very quickly. Clean and modern clinic, nice receptionist, friendly and helpful nurses, and of course an experienced doctor”
Irmina Gajos, West London Clinic