A patient, family member, or a carer, who has been affected by, or is likely to be affected by, any action of Healthshare Ltd. or their staff.
In the case of a child, the representative must be a parent, guardian or other adult person who has responsibility for the care of the child. If the child is in the care of the Local Authority or a voluntary organisation, the representative must be a person authorised by the Local Authority or the voluntary organisation.
Any person wishing to make a complaint on behalf of someone else must have written consent to do so from the service user. Healthshare Ltd. has a consent form that can be used in this case; we will contact you to explain this.
For all written complaints that we receive, you will receive:
We are sorry you have had cause to complain. We would like to hear how we have handled your complaint.
The Independent Complaints Advocacy Service (ICAS) is a free and independent service that can help you make a complaint. For details of your local office please call their helpline on 0300 330 5454 or visit Pohwer
The Patient Advice and Liaison Service (PALS) offer confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. Please click here to find your local PALS. Please note some areas no longer have PALS services available to patients.
Complainants who remain dissatisfied following local resolution may refer their complaint to the Care Quality Commission asking for an independent review of their complaint. The complainant can only refer their complaint to the Care Quality Commission when they have received a final response from Healthshare Ltd.
Complain about a service or provider.
The Parliamentary and Health Service Ombudsmanare an independent and free complaint handling service. They make final decisions on complaints that have not been resolved by NHS in England and UK government departments and some UK public organisations. They do this fairly, without taking sides. They are not part of the NHS or the Government, and they are not a regulator. The Parliamentary and Health Service Ombudsmanare were set up by Parliament to provide a free and independent complaint handling service.