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Exceeding expectations, together

Digital MSK pathway

The challenge

NHS capacity is overwhelmed; a situation we want to want to address by providing an innovative, accessible, online ‘game changing’ digital MSK pathway as delays in MSK diagnosis and care create catastrophic long-term health, wellbeing and biopsychosocial consequences, including:

  • Physical deterioration/additional-co-morbidities/immobility/obesity/care-dependency
  • Mental-Health-crisis/anxiety/depression/alcoholism/suicide
  • Pain/drug/opioid-dependency (effecting 12.8%-of-population)
  • Falls/trauma/premature-death
  • Unemployment/poverty/benefit-reliance
  • Family/carer/relationship-burden

After testing the market, Healthshare found there was a lack of clinically effective digital screening tools that could accurately manage referrals and avoid unnecessary and inappropriate patient escalation.

What we did

In 2019, taking learning from providing industry-leading Joint-Pain-Advisory-Clinics (JPAC) which assess, diagnose and rehabilitate up-to 20 NHS patient-users in condition-specific group-based rehabilitation classes. Our Innovation team, with support from our clinical team designed, developed and deployed a new digital platform that:

  • Screens and automatically registers new patients via our Live Interactive Screening Assistant (LISA). Appropriate for 100 per cent of MSK patients, LISA ensures we get it right first time.
  • Informs – those appropriate for a fully digital management get instant access to health literacy, psychological well-being and physical activity information, delivered via an online JPAC. JPAC empowers patients to make informed decisions about their ongoing care.
  • Offers choice – Patients can choose to attend condition-specific online exercise classes, speak to a clinician online or receive a home exercise programme. Patients can also activate a transition into a face-to-face pathway.

Healthshare Digital was developed and deployed within our Hull MSK service and rolled out to all Healthshare services in early 2022.

The results

Healthshare digital is our digital front door that safely screens 100% of MSK patients into the appropriate level of care. Our solution can be deployed at pace and scale, making our digital pathway applicable for orthopaedic waiting list management as well as primary care and secondary care MSK settings.

The results from our Joint-Pain-Advisory-Clinics (JPAC) show that:

  • Over 90% of patients benefit from this model of care
  • Over 90% of patients would recommend it to friends and family

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What our patients say

“Had an evening MRI scan and was very nervous about being in such an enclosed space, however the man and lady doing the scan were very reassuring, polite and friendly putting me at ease about my first MRI scan and would definitely recommend for any future scans here."
Denise Buttery, Norwich Clinic
“This is what private healthcare is all about. Excellent service, very customer focused. Saw Dr Peev for PRP injection for chronic knee pain. Took about 3 weeks after the last injection and then it was like a light switch flicked. I would say a 70% improvement in pain and inflammation. Back to dunk training! 🏀”
Scott Doyle, West London Clinic
“I had a gastroscopy in The Riverside Clinic today. Everyone who had it, knows, it’s kind of unpleasant experience… however, thanks to Dr Dimitrios and his amazing team I felt I’m in good hands! I got an appointment at the clinic very quickly. Clean and modern clinic, nice receptionist, friendly and helpful nurses, and of course an experienced doctor”
Irmina Gajos, West London Clinic