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GPs

PROVIDING A SERVICE FOR YOUR PATIENTS

Our physiotherapy service is accredited under the AQP (Any Qualified Provider) process for the provision of NHS Full MSK, NHS Back & Neck Pain Physiotherapy, Osteopathy & Acupuncture Services and NHS Podiatry Services in 7 CCGs and all our clinicians have extensive experience of NHS practice. Services vary depending on CCG.

Referrals can be made to us on the same basis as any other provider and at the same cost. They are made by GPs using a single referral form which has been developed by the CCGs.

Urgent referrals will be seen in 72 hours and routine referrals within 10 working days.

We like to operate a system whereby the patient telephones to book their first appointment as soon as they are referred. Our Patient Booking Line number (0203 633 3554) should be given to the patient at their GP appointment. If we are in receipt of the referral and the patient has not contacted the Patient Booking Line we contact them so that they can make a convenient appointment.

This means that:

  • Patients are given an appointment for assessment and treatment on their first contact with the service.
  • Passive waiting time is avoided and DNAs reduced.
  • Patients are able to book an appropriate time slot

We always operate a telephone helpline for referrers and offer PDF and hard copy primary care management advice guides to help with self-management.