Choose & Book

Our organization offers the Choose and Book service through the NHS connecting for health, which benefits all service users.

Benefits to patients

  • Patients can choose any hospital in England funded by the NHS (this includes NHS hospitals and some independent hospitals)
  • Patients can also choose their preferred date and time from the available appointments offered by the hospital provider
  • Patients experience greater convenience and certainty. With Choose and Book, the choice is yours
  • There is less chance that information will get lost in the post because more correspondence takes place through computers
  • Patients can check the status of their referral and change or cancel appoints easily over the phone or on the internet

Benefits to staff and clinicians

  • GPs can search for services that are available for different conditions and get information on waiting times whilst with the patient
  • Choose and Book helps improve the communication between primary and secondary care and ensures that the patient's journey through the system is transparent and effectively managed
  • Choose and Book's Advice and Guidance facility offers GPs the opportunity to discuss cases electronically with consultants in hospitals, helping to ensure that patients do actually need a referral and, if so, that they are booked into the correct clinic
  • GPs and practice staff see a reduction in the amount of time spent on the paper chase and bureaucracy associated with existing referral processes
  • Did Not Attends (DNAs) have reduced, because patients have been more involved in deciding where and when they will be seen by a consultant or specialist

By reducing the time spent waiting to receive their first outpatient appointment, Choose and Book will help measure and manage the 18 weeks pathway for patients.